MOSTY

Privacy Policy

Effective date: 12 November 2026

This website and the MOSTY service are operated by TEENZ GLOBAL LIMITED (Hong Kong BR No. 79836810).

Registered address: No. 5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong. Email: r1mkh04@teenz-corp.com.

This Policy explains how TEENZ GLOBAL LIMITED ("we") collects, uses, discloses and protects your personal data. We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and other applicable data protection laws.

1. Data we collect

  • Account data: name, email address and phone number.
  • Order data: delivery address, purchase history and payment status. Payment card details are handled directly by payment service providers; we do not store full card numbers.
  • Enquiry data: what you send us by email or enquiry forms.
  • Usage data: browser type, IP address, pages visited and cookie data.

2. How we use it

  • To process orders, payments, delivery, returns and refunds.
  • To answer enquiries and provide customer service.
  • To prevent fraud and keep the service secure.
  • To improve the website and the service.
  • To meet legal obligations.

3. Who we share it with

We share personal data only as needed for the purposes above, with:

  • Payment service providers, to process payments and refunds.
  • Logistics partners, including TEENZ VINA in Vietnam, to deliver your orders.
  • Group companies and service providers (such as cloud hosting) that help us run the service and are bound to keep the data confidential.
  • Law enforcement or regulators where required by law.

4. Cross-border transfers

Because the service involves cross-border sales and delivery, your personal data may be transferred to and processed outside Hong Kong, including in Korea and Vietnam. We take reasonable steps to keep it protected.

5. Retention

We keep personal data only as long as needed for the purposes it was collected for or to meet legal obligations, and then delete it securely.

6. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss or disclosure.

7. Access and correction

You may ask to access or correct the personal data we hold about you, or ask us to stop using it for direct marketing. Email us at the address below and we will reply within a reasonable time.

8. Cookies

This website uses cookies for basic functions and usage analysis. You can refuse cookies in your browser settings, but some features may not work properly.

9. Changes to this Policy

We may update this Policy from time to time. The updated version is published on this page with its effective date.

10. Contact

  • Company: TEENZ GLOBAL LIMITED (Hong Kong BR No. 79836810)
  • Registered address: No. 5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong
  • Email: r1mkh04@teenz-corp.com