Shipping Policy

1. Where we ship

We ship to addresses in Vietnam. Products are shipped internationally from Korea and delivered to the address you provide at checkout.

2. Shipping fees (beauty products)

• Shipping fee: 200,000 VND per order.
• Free shipping when the beauty subtotal of your order is 2,000,000 VND or more.
• Beauty products from different brands in the same order ship together and are charged a single shipping fee.
• The exact shipping fee for your order is shown at checkout before you pay.

3. Fashion products

Fashion products are shipped by each seller. The shipping fee for each fashion item is shown on its product page and at checkout.

4. Delivery process

• Your order is prepared after payment is confirmed.
• The parcel is shipped from Korea, cleared through Vietnamese customs and delivered to your address.
• You can check your order status in your MOSTY account.

5. Delays

Estimated delivery times are for reference only and may be affected by customs clearance, weather or other events outside our control.

6. Delivery problems

If your parcel is lost, arrives damaged, or the delivery address needs to change, email us with your order number. Damaged items are handled under our Refund Policy.

7. Contact

• Company: TEENZ GLOBAL LIMITED (Hong Kong BR No. 79836810)
• Registered address: No. 5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong
• Email: r1mkh04@teenz-corp.com