Refund Policy
Effective date: 12 November 2026
This website and the MOSTY service are operated by TEENZ GLOBAL LIMITED (Hong Kong BR No. 79836810).
Registered address: No. 5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong. Email: r1mkh04@teenz-corp.com.
This Policy applies to orders placed on MOSTY for delivery to Vietnam.
1. Cancellations
- If we cancel an order (for example because an item is out of stock or a price was displayed in error), the full amount paid is refunded.
- To request a cancellation before your order is shipped from Korea, email us with your order number.
2. Defective, damaged or incorrect items
- If an item arrives defective, damaged or different from what you ordered, contact us within 7 days of delivery at the email below, with your order number and photos of the item and packaging.
- After we confirm the issue, we will arrange a replacement or a refund.
3. Items that cannot be returned
- Beauty products that have been opened or used cannot be returned unless the product itself is defective.
- Where a product page states a different rule, that rule applies.
4. How refunds are paid
- Refunds are paid in Vietnamese dong (VND) to the original payment method. For orders paid by bank transfer, the refund is sent to a bank account in your name that you provide to us.
- Processing time depends on the payment service provider and your bank.
5. Contact
- Company: TEENZ GLOBAL LIMITED (Hong Kong BR No. 79836810)
- Registered address: No. 5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong
- Email: r1mkh04@teenz-corp.com